Alumni Tutoring Policy
The ACT will tutor CSU alumni. We cannot tutor alumni family or friends. We need to confirm your dates of attendance and graduation. The ACT is a pedagogical service; therefore, tutors will teach strategies and skills for learning. They do not lecture content, or ghost write, or edit work. This is a courtesy service, and the ACT has a right to refuse service if the request for help does not fit our tutoring philosophy or methodology. If you are an alumnus, please visit Woodall 104 to see if we can accommodate your request for tutoring. The front desk will record your name in the system as "Alumni Student."
Cancelling appointments in a timely manner allows other clients to fill those appointments and, ideally, allows them to make arrangements to attend the appointment on time. Based on this idea, clients must cancel appointments 3 hours prior to their scheduled appointments. If it's less than 3 hours, clients will have to come in to Woodall 104 to cancel appointments. Appointments not cancelled in a timely manner will result in a "no-show" appointment. After 2 no-shows, students must wait 14 days before they can again make appointments.
Campus Carry (House Bill 280)
ACT staff and clients should know and comply with the Campus Carry (House Bill 280) law. For information regarding Campus Carry (HB 280), please read more about it at on the Campus Carry (House Bill 280) webpage of CSU University Police.
General Expectations Policies
Clients can expect
- Interaction with a knowledgeable, courteous, and attentive staff member.
- Tutors to ask more questions than offer direct answers or model learning and writing strategies, as methods for helping students continue to develop as independent learners.
- An inviting environment, where the design is comfortable and staff and fellow students respect each other.
The ACT staff members expect clients to
- Use their own EAB accounts to make appointments.
- Arrive on time for their appointments (if applicable) with all the materials necessary for a successful session.
- Arrive at their appointments or sessions with appropriate material at hand and ready to engage actively with their assigned tutor, and exit appointments promptly to allow subsequent appointments to begin on time.
- Avoid interrupting appointments with other clients.
- physical contact and to adhere to campus harassments policies.
- answering cell phones and texts, unless notified at the beginning of the session that an emergency call is expected.
- eating during sessions, as this is unsanitary as well as distracting to the session.
- personal conversations about topics outside of what is being tutored, including inappropriate or negative discussion about other tutors.
- contacting tutors outside of appointments unless it pertains to tutoring subjects and activities.
- Avoid asking us to predict grades or complete class forms, unless the director and an instructor have made previous arrangements.
Missed Appointments or No-Show Policy
Missed or "no-show" appointments occur when Columbus State University student clients of the ACT do not cancel their appointments 3 hours before their appointment, or they do not attend their appointment at the recorded scheduled time. Student clients are responsible for cancelling their own appointments, either by cancelling online or by visiting or calling the ACT. Cancellations under 12 hours before a student client's appointment will be marked as missed or as "no-show". If student clients miss 2 appointments within a 14-day period, then their permission to make appointments with the ACT will be blocked for 14 days.
Right to Refuse Service Policy
We have the right to refuse service if clients
- Create a hostile tutoring environment
- Regularly miss or cancel appointments to the detriment of other clients
- Refuse to participate actively in their tutoring sessions
The ACT, as CSU, has a zero-tolerance policy regarding sexual harassment. If sexual harassment is reported by a client or by a staff member. It will be reported immediately to the appropriate CSU contact, and, depending on the role of the person in relation to the ACT, scheduling for the accused will terminate.
Sexual harassment is a form of discrimination based on sex, and will not be tolerated at Columbus State University. We define sexual harassment as unwelcomed conduct of a sexual nature, which includes unwelcomed sexual advances, requests for sexual favors, and other sex-related verbal, physical, or nonverbal (e.g., sexually based stalking, videotaping, "sexting," and voyeurism) conduct. Sexual violence, which includes rape, sexual assault, sexual battery, sexual coercion, and dating/domestic violence, is a form of sexual harassment/discrimination.
Tutoring Non-CSU Clients and Freelance Tutoring Policy
Due to safety and legal concerns, we do not tutor non-CSU students. We do not broker tutors' services to offer freelance tutoring outside of the ACT. Individuals interested in tutoring, who are non-CSU students or non-alumni, can find tutoring help: For children: Mathnasium, Kumon, Sylvan, Bright Minds Tutoring; For adults: Brainfuse at Columbus Public Library, HomeworkAlabama.org, Tutor.com, and Smarthinking.com.