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Academic Center for Tutoring

Academic Center for Tutoring

Policies

Alumni Tutoring Policy

The ACT will tutor CSU alumni. We cannot tutor alumni family or friends. We need to confirm your dates of attendance and graduation. The ACT is a pedagogical service; therefore, tutors will teach strategies and skills for learning. They do not lecture content, or ghost write, or edit work. This is a courtesy service, and the ACT has a right to refuse service if the request for help does not fit our tutoring philosophy or methodology. If you are an alumnus, please visit Woodall 104 to see if we can accommodate your request for tutoring. The front desk will record your name in the system as "Alumni Student."

Cancellation Policy

Cancelling appointments in a timely manner allows other clients to fill those appointments and, ideally, allows them to make arrangements to attend the appointment on time. Based on this idea, clients must cancel appointments 3 hours prior to their scheduled appointments. If it's less than 3 hours, clients will have to come in to Woodall 104 to cancel appointments. Appointments not cancelled in a timely manner will result in a "no-show" appointment. After 2 no-shows, students must wait 14 days before they can again make appointments.

Campus Carry (House Bill 280)

ACT staff and clients should know and comply with the Campus Carry (House Bill 280) law. For information regarding Campus Carry (HB 280), please read more about it at on the Campus Carry (House Bill 280) webpage of CSU University Police.

General Expectations Policies

Clients can expect

  • Interaction with a knowledgeable, courteous, and attentive staff member.
  • Tutors to ask more questions than offer direct answers or model learning and writing strategies, as methods for helping students continue to develop as independent learners.
  • An inviting environment, where the design is comfortable and staff and fellow students respect each other.

The ACT staff members expect clients to

  • Arrive on time for their appointments (if applicable) with all the materials necessary for a successful session.
  • Arrive at their appointments ready to engage actively with their assigned tutor.
  • Exit appointments promptly to allow subsequent appointments to begin on time.
  • Avoid interrupting appointments with other clients.
  • Avoid answering cell phones and texts, unless notified at the beginning of the session that an emergency call is expected.
  • Avoid asking us to predict grades or complete class forms, unless the director and an instructor have made previous arrangements.
  • Use their own EAB accounts to make appointments.

Missed Appointments or No-Show Policy

Missed or "no-show" appointments occur when Columbus State University student clients of the ACT do not cancel their appointments 3 hours before their appointment, or they do not attend their appointment at the recorded scheduled time. Student clients are responsible for cancelling their own appointments, either by cancelling online or by visiting or calling the ACT.  Cancellations under 12 hours before a student client's appointment will be marked as missed or as "no-show". If student clients miss 2 appointments within a 14-day period, then their permission to make appointments with the ACT will be blocked for 14 days.

Right to Refuse Service Policy

We have the right to refuse service if clients

  • Create a hostile tutoring environment
  • Regularly miss or cancel appointments to the detriment of other clients
  • Refuse to participate actively in their tutoring sessions 

Tutoring Non-CSU Clients and Freelance Tutoring Policy

We do not tutor non-CSU students. We do not broker tutors' services to offer freelance tutoring outside of the ACT.